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Frequently asked questions

  • Once an order is confirmed, it enters our processing system. Unfortunately, we cannot guarantee modifications or cancellations. Please contact us immediately for assistance.

  • We strive to offer products suitable for a variety of pets. Refer to product descriptions and specifications for details. If you have specific concerns, contact our team for personalized assistance.
  • Once your order is dispatched, you will receive a tracking number via email. Use this number to track your order on our Order Tracking page.
  • We offer a 14-day return period. For details on initiating a return, please visit our Returns and Exchanges page.
  • Yes, we take the security of your information seriously. Read more about our data practices in our Privacy Policy.
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